Política de Privacidade

Privacy Policy

The use of this website is subject to the Privacy Policy mentioned below, and the user must verify the respective terms in each new use. If you have any questions regarding our privacy practices and this Privacy Policy, you can ask them via email: geral@petplushies.pt

Every user has the right to the protection of their personal data. Pet Plushies, with tax number 255502109, respects the right of users to information about the collection and processing of their personal data, and guarantees that personal data are processed in Portugal in a correct and lawful way, in accordance with good practices. . This site was designed so that the collection and use of your personal data is minimal and does not exceed the original purpose for which it was collected.

2.1. Your personal data is collected and processed by Pet Plushies, only for purposes strictly related to the use of this website, its services and the purchase of products. However, your personal data may also be used for other processing operations that fall within the limits of these uses:

a) Whenever you carry out a purchase process for products sold on this website, we collect your personal data (for example, password, name, email address, delivery address, credit card number and telephone number) in the purchase form. , only for the purpose of selling, sorting and transporting the ordered products.

b) Whenever you request a personalized order, we collect your personal data (eg name, email address) in order to provide you with the corresponding services;

c) Whenever you record a delivery address, we collect your personal data in order to simplify the processing of your future orders.

2.2. Your personal data will only be communicated to third parties when necessary to process an order. Your personal data will be disclosed in the following cases:

a) Electronic payment services, via credit or debit cards;

b) Processing of purchased products;

c) Select, pack and ship items;

d) Solve questions or doubts related to the sale of products;

e) Process payments for the purchase of items;

f) Process item returns.

2.3. For the purpose of processing orders, the following personal data are collected: name, e-mail, telephone, VAT (optional), shipping address, billing address and your order. These data are mandatory, otherwise it will not be possible to process your request.

Your personal data may be disclosed to third parties that provide specific services, such as external entities contracted by Pet Plushies. Any disclosure will be carried out without exceeding the purpose for which your personal data were collected – such as the name, address and telephone contact that are given to the carrier so that it can carry out the delivery – and subsequently processed. Additionally, your personal data may be disclosed to third parties to:

a) comply with applicable laws;

b) respond to judicial and government inquiries;

c) comply with valid legal processes;

d) protect the rights or property of Pet Plushies.

Above all, your personal data will not be disclosed to third parties without being informed or without your consent, when this is required by law, except in the cases provided for in this document.

3.1 Preservation of personal data

The personal data collected necessary for the purposes of responding to your requests/questions/complaints/suggestions/orders will be kept for the period strictly necessary for that purpose, and may always be kept, in the event of a pending dispute, until the decision that ends to the cause.

Pet Plushies uses automatic data collection systems such as cookies. A “cookie” is a device transmitted to an Internet user’s hard drive. Although cookies do not contain intelligible information, they allow us to link an Internet user to their personal information. Cookies are released by our servers and no one can have access to the information contained therein. Only Pet Plushies has access to the information collected by cookies, collectively and anonymously, in order to optimize its services and those of this website for the needs and preferences of the user and for the preparation of the web pages to be personalized.
Acceptance of our automatic data collection procedures and the use of cookies is necessary to take advantage of the many features and services offered through this website, including the purchase of products. If you configure your browser to block or delete cookies, we cannot guarantee that you will have access to all the features and services offered through this website (for example, your computer may not be able to display the image of the product you are trying to purchase).
We will use cookies for functions such as browsing the catalogue, purchasing products online and providing services reserved for registered users.

4.1 – As with most websites, in order for them to function correctly, we occasionally install small files called cookies or connection cookies on your computer.

4.2 – In fact, the Store uses cookies to distinguish you from other users when using the Site. These technologies help us to provide you with a better experience whenever you browse the Site, allowing us to improve the Site itself.

4.3 – Cookies – What are they?
Cookies are small information files that are stored on your computer or mobile device through the browser. These files allow the Site to “remember” your actions and preferences for a certain period of time, namely the username, the chosen language, the size of the characters and other display settings. That is why when you browse through the pages of a website or application or return to a website or application that you have already visited, you do not, in principle, have to indicate your preferences again.

4.4 – Cookies – What are they for?
The cookie identifies your browser on the server, making it possible to store information on your device. This technology serves several purposes, such as helping to determine the usefulness, interest and number of uses of our Site, allowing the user to browse faster and more efficiently, eliminating the need to repeatedly enter the same information.

Most browser programs are set to accept cookies, although it is possible to configure the browser to refuse all cookies (see below), or to indicate when a cookie is being sent. When you browse the Site and the cookie is accepted, on a next visit to the Site our web server will recognize your computer or mobile device. In this way, when you go through the pages of a website or application or return to a website or application that you have already visited, and in relation to which you have given your consent to the use of cookies, you do not, in principle, have to indicate your preferences or the enter data that you had previously provided.

4.5 – Cookies – What kind of cookies are there?
There are several types of cookies.
Considering the lifetime of cookies, these can be:

a) Permanent cookies – these are cookies that are stored, even after closing the browser, on your access devices (PC, mobile and tablet) and that are used whenever you make a new visit to the Site. They are generally used to direct navigation to the user’s interests, allowing us to provide a more personalized service.

b) Session cookies – these are temporary cookies that remain in your browser’s cookie file until you leave the website or application. The information obtained by these cookies is used to analyze web traffic patterns, allowing us to identify problems and provide a better browsing experience.

Considering, in turn, the domain to which they belong, cookies can be:

a) Own cookies – these are cookies sent to the user’s terminal equipment from a device or domain managed by the Store and from which the service requested by the user is provided.

b) Third-party cookies – these are cookies sent to the user’s terminal equipment from a device or domain that is not managed by the Store, but by another entity that processes the data collected through cookies.

4.6 – Cookies – How and for what purposes do we use them?
This website uses several types of cookies to provide you with a better browsing experience:

Essential Cookies (mandatory)
Cookies essential for the proper functioning of the Store website. The information obtained through these cookies allows us to identify problems and provide a better browsing experience.

Performance and Statistics Cookies
Cookies that allow the statistical analysis of the navigation that is carried out on the Store’s website, anonymously, in order to improve your browsing experience. Treated by us or partner companies.

• Google Analytics
_ga Used to distinguish users. They are used anonymously for the purpose of creating and analyzing statistics related to the use of websites or applications in order to improve their operation.
_ga_#Used by Google Analytics to remember the number of times a user has visited the site, as well as the dates of the first and most recent visit
_gat Used by Google Analytics to limit the request rate.
_gid Used to distinguish users. They are used anonymously for the purpose of creating and analyzing statistics related to the use of websites or applications in order to improve their operation.

• Google Maps – this website uses the Google Maps application, which presupposes the use by Google of anonymous cookies that determine the number of unique users of this API (Application Programming Interface). Google also accumulates statistics regarding the types of features used through the “Maps” product.

Marketing Cookies
Cookies that allow the integration of third-party content. These cookies allow us to display only the content or advertising that is most relevant to you.

• Facebook
fr Used by Facebook to provide a variety of advertising products, such as real-time bidding. The “fr” cookie is used to display, measure and improve the relevance of ads.

_fbp The “_fbp” cookie identifies browsers for the purpose of providing ad and website analysis services

tr Used to see how many people act on and which Facebook ads led to a conversion.

datr Identifies the browser connecting to Facebook.

• Google
NID – Google – Registers a unique ID that identifies the device of a returning user. The ID is used for targeted ads. Most Google users will have a preference cookie called “NID” in their browsers. A browser sends this cookie with requests to Google websites. The NID cookie contains a unique ID that Google uses to store your preferences and other information, such as your preferred language (e.g. English), how many search results you want to display per page (e.g. 10 or 20) and whether to enable Google’s SafeSearch filter.

_gcl_au – Google Tag Manager – Used by Google AdSense to experiment and improve the effectiveness of advertising on websites that use its services.

IDE – Google – Used by Google DoubleClick to record and report user actions on the website after viewing or clicking on one of the advertiser’s ads for the purpose of measuring the effectiveness of an ad and delivering targeted ads to the user.

pagead/landing – Google Inc. – Collects data on visitor behavior from various websites in order to present a more relevant ad – This also allows the website to limit the number of times the same ad is displayed.

test_cookie – Google – Used to check if the user’s browser supports cookies.

ads/ga-audiences – Google – Used by Google AdWords to re-engage with visitors who are likely to convert into customers, based on the visitor’s online behavior on other websites.

pagead/1p-user-list/# – Google – Tracks whether the user has shown interest in specific products or events across multiple sites and detects how the user navigates between sites. This is used to measure advertising efforts and makes it easier to pay referral fees between sites.

Personalization Cookies

They allow you to save your preferences for viewing and using the Store’s website to provide you with a personalized browsing experience.

4.7 – Cookies – How to use them?

By changing the settings on your computer or mobile device, the user of the websites or applications can activate or deactivate the acceptance of cookies.

Alternatively, you can change your cookie preferences at any time.

All browsers allow the respective user to accept, refuse or delete cookies, namely by selecting the appropriate settings in the respective browser. The user can, therefore, configure their browser to inform whenever a cookie is received or even deactivate its acceptance, however the Store warns that this may partially affect the use of some of the features of the Site, not having a navigation , on our website, improved and personalized.

If your browser’s privacy setting is set to “High”, you will not be able to access some of the features and may be prevented from fully using all features of our websites or applications. To resolve this issue, add our Internet address www.petplushies.pt to the list of permitted websites in your browser’s privacy settings.

If you are accessing our Site from a corporate computer and are unable to access it, the problem may be with your computer’s corporate security settings. We recommend that you contact your system administrator.

The processing of personal data by Pet Plushies will be carried out in accordance with the Portuguese Law in force. Contracts for the purchase and sale of products through this website are governed by Portuguese law.

6.1 – Under the terms of the applicable legislation, you may, at any time, request access to personal data concerning you, as well as its rectification, elimination or limitation of its treatment, the portability of your data, or oppose its treatment. . You may exercise these rights by means of a written request addressed to the Store, to the address Rua Serpa Pinto, 492, 2º esq, 4250-464 Porto, or by contacting our Store by sending an email to geral@petplushies.pt.

6.2 – You can also obtain confirmation that the personal data concerning you are being processed, as well as access to them. If you so request, you may be provided with a copy of the data being processed.

6.3. – You also have the right, under the terms of applicable legislation, to request the limitation of the treatment or portability of your data, subject to the legally established conditions. For this purpose, you must submit a request to the contacts mentioned in 6.1.

7.1 – The Store guarantees privacy and security in the transmission of Users’ data using SSL (Secure Sockets Layer) encryption of all information exchanged with the Store, via the internet.

7.2 – In addition, the Store states, for this purpose, that it has and will maintain in operation all the technical means at its disposal to prevent the loss, misuse, alteration, unauthorized access and misappropriation of the personal data provided or transmitted. In any case, it should be noted that, by circulating data on an open internet network, it is not possible to completely eliminate the risk of unauthorized access and use, so the User must implement adequate security measures when browsing the Site.

Without prejudice to any other administrative or judicial remedy, the User has the right to submit a complaint to the National Data Protection Commission or to another competent control authority under the law, if he believes that the processing of his data by the Store violates the legal regime in force at any given time.

Pet Plushies may change or update all or parts of this Privacy Policy at any time, even if not required by applicable laws and regulations. All changes and updates will take effect after they are posted on this part of the site. Therefore, you should regularly access this section of the website in order to view the updated version of our Privacy Policy.

All content on this site is the exclusive property of Pet Plushies: texts, images, or any other type of information that does not come from third parties. In this way they are protected by the Copyright Code. Pet Plushies reserves the right, at any time, to introduce changes to these contents, having no obligation to make any prior communication to users.

Through our Site, we may, from time to time, provide links to third-party websites, which are subject to independent Privacy Policies. Please note that this Privacy Policy does not apply to such websites and the Store is not responsible for the collection of your information by such third parties through their websites. If you have any doubts about the data processing of these third-party websites, you should consult their privacy policies.

Subscribing to our communication list, the Newsletter, asks for some personal data so that we can send you our newsletter by email, with our information of general interest, important updates and marketing communications about our work, services or other related information. with our area. It is information that we consider to be relevant to customers, or just to wish you a happy day on special dates. The registration is carried out by you at the time of checkout (if you accept to receive the newsletter) or by filling in the existing forms on the website and you can remove yourself at any time through the link that we provide in all the newsletters we send. If you need you can also send an email to geral@petplushies.pt with your request.

Your information is registered in the MailChimp software, which records cookies that are essential for its proper functioning.

In the newsletters we send you, we also collect other information about your interaction and activity with the newsletter and the website, such as whether you saw the newsletter, clicked on a link, which pages you viewed on our website, etc. This collection is carried out through cookies and other tracking technologies, so that we know your interest in the subjects of the emails we send you and your interaction with our content. We use these tools to seek to meet the interests of our users. By making a purchase at Pet Plushies, you are giving your consent to this type of registration and processing of your personal data.

The Store may change this Privacy and Cookies Policy at any time. These changes will be duly publicized through the pages of the Site and, if they imply a substantial change in the way your data will be treated, the Store will notify you of such changes, through the contact details that it has made available.